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Tim Rokeby-Thomas

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Latest activity by Tim Rokeby-Thomas
  • Tim Rokeby-Thomas created an article,

    What are the transaction fees for Wholester orders?

    Wholester uses Stripe to process credit cards. This happens outside of Shopify, meaning that the 2.9% + $0.30 transaction fee is charged by Wholester, and not Shopify. As we want to ensure that eve...

    • 1 follower
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    • 0 votes
  • Tim Rokeby-Thomas created an article,

    Orders are not splitting for multiple shipping address orders

    If a multiple shipping address order has not split in your order queue, please first ensure that this is not how options are configured in your Giftship dashboard. This box must be unchecked. If y...

    • 1 follower
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  • Tim Rokeby-Thomas created an article,

    Editing Shipstation Packing Slips

    If you are using Shipstation to print your packing slips and would like Giftship's gift message and delivery date data printed directly on them, we will need to make a simple edit to your packing s...

    • Edited
    • 1 follower
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  • Tim Rokeby-Thomas created an article,

    Previewing Giftship on Your Website Before Publishing Live

    If you want to preview on a test theme before making the changes live, you can add the following snippet of code to your live theme right after the opening <head> tag in your theme.liquid file. Onc...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Tim Rokeby-Thomas created an article,

    Applying Wholesale Discount to Individual Customers

    Wholester allows you to apply specific wholesale discounts to individual customers accounts. To apply a wholesale discount to a customer account, select Customers from your Wholester navigation.  ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Tim Rokeby-Thomas created an article,

    Applying Payment Terms to Individual Customers

    Wholester allows you to apply specific payment terms to individual customers accounts. To apply a payment term to a customer account, select Customers from your Wholester navigation. Select the Cu...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Tim Rokeby-Thomas created an article,

    Create a customer account and send them an invite

    While Wholester is directly connected to your Shopify account, including customer accounts, products, orders, and inventory - B2B accounts, permissions, and ordering are accomplished through Wholes...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Tim Rokeby-Thomas created an article,

    Creating an Order for Your Customer

    You can easily create an order on behalf of your customer. From your Wholester dashboard go to Customers and select your customer for whom you would like to create an order. Then select New Order a...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Tim Rokeby-Thomas created an article,

    Can you set up customer payment options through Wholester?

    Yes, custom payment terms can be created and applied to individual customer accounts. Please see this article on how to get started.

    • Edited
    • 1 follower
    • 0 comments
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  • Tim Rokeby-Thomas created an article,

    Can buyers have more than one payment term applied to their account?

    Yes, multiple payment terms can be applied to a buyers account. Please see this article on apply payments terms to a buyer account. *If multiple payment terms are applied to a buyer account, they w...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes